Privacy Policy

Last updated: May 14, 2026

SupportPolicy Sim provides software for testing customer service AI against company policy boundaries. This policy explains how we collect, use, protect, and retain information when you use the website, checkout flow, or hosted service.

Information we collect

We may collect account contact information, billing contact information, support messages, website analytics, checkout metadata, policy documents you choose to submit, bot response samples, generated test cases, and technical logs needed to operate and secure the service.

Do not submit passwords, full payment credentials, government identifiers, or unnecessary sensitive personal information. If your policy corpus includes regulated or sensitive data, you are responsible for obtaining appropriate rights and limiting what you upload.

How we use information

We use information to provide the service, process checkout through NOWPayments, generate policy tests, classify AI support risks, create evidence reports, provide support, prevent abuse, improve reliability, and comply with legal obligations.

Payments

Payments are handled by NOWPayments or its supported payment infrastructure. We do not store cryptocurrency private keys or full payment credentials. Blockchain transactions may be public, irreversible, and subject to network conditions outside our control.

Analytics and cookies

We use first-party analytics to understand visits, clicks, checkout starts, and service performance. We may use local storage or similar browser technologies for session continuity and measurement. You can restrict these technologies in your browser, though some functions may not work as expected.

Sharing

We share information with service providers only as needed for hosting, analytics, payment processing, security, support, and legal compliance. We do not sell customer policy documents or bot test outputs.

Security and retention

We use reasonable technical and organizational safeguards, but no system is perfectly secure. We retain information for as long as needed to provide the service, resolve disputes, maintain business records, comply with law, and protect against misuse.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing. Contact support@aigeamy.com to make a request. We may need to verify your identity before acting on it.